Frequently asked questions
Here you can find all the answers to frequently asked questions. If the answer to your question is not included, you can contact us in various ways.
Always start by checking that your fire has been connected properly to the mains and that any switches are set to ‘on’. Check whether the remote control works, are the batteries dead? If this does not solve anything, please contact Dimplex to report a service request.
Upon receipt of your request form, Dimplex will contact you directly.
Always start by checking whether you need to replace the batteries in the remote control and replace them if necessary. If this does not solve the problem, please contact Dimplex.
p.s. We recommend you keep your remote control more than 80cm away from a working fire.
You can clean the windows of your fire quickly and safely with Dimplex glass polish. This is a special cleaning product you can order from authorised Dimplex dealers (bottle 400ml / art no 20714600).
If you didn't find the answer to your question, and you are looking for an answer for a specific fireplace?
Please select yours below or get in touch below via the online form "How can we help you?"
How can we help you?
We're here to help. At Dimplex, we believe in a good customer experience. The easiest way to get in touch with us is through our online form and we'll get back to you as soon as possible.
