Sierra 72 Service
Here, you’ll find everything you need to get the most from your Sierra electric fireplace. Whether you have questions, need troubleshooting help, or are looking for manuals and guides, we’re here to assist.
FAQ - Sierra
Use a soft, dry cloth for the glass and body. Avoid abrasive cleaners, and ensure the unit is turned off and unplugged before cleaning.
No routine maintenance is needed, but check periodically to ensure the vents are free of dust and debris.
Yes, the heater includes energy-saving settings such as an adjustable thermostat and a low-wattage flame-only mode, helping to control energy usage and costs.
Keep furniture and other objects at least 3 feet (about 1 meter) from the heater vents to ensure proper airflow and safety.
Trouble Shooting Guide - Sierra
Ensure the thermostat is set higher than the room temperature and that the unit is plugged in and switched on. If issues persist, consult the user manual or contact Dimplex customer support.
Yes, our European warehouse stock a wide range of spare parts. Please contact customer support for more help.
Useful Downloads
Downloads
-
PDFProductsheetDownload
How can we help you?
We're here to help. At Dimplex, we believe in a good customer experience. The easiest way to get in touch with us is through our online form and we'll get back to you as soon as possible.
