We're here for you!
Dimplex Customer Service
At Dimplex, we’re here to ensure you enjoy your new electric fire from day one.
Rest assured, if anything isn’t quite right, our friendly, EU-based support team is ready to assist and resolve any issues swiftly. Your comfort is our priority!
How can we help you?
We're here to help. At Dimplex, we believe in a good customer experience. The easiest way to get in touch with us is through our online form and we'll get back to you as soon as possible.
Approachable
Our approachable, EU-based support team is always here to help and quickly resolve any concerns you may have.
Comfort
Your comfort is our priority! At Dimplex, we ensure your new electric fire brings comfort from day one.
Expertise
Trust our expertise to provide you with the best experience and complete peace of mind.
Service Experience
We’re focused on delivering a seamless service experience, so you can enjoy your purchase with confidence.
Spare Parts:
Are you looking for a specific part for your fireplace, like a new remote control? Feel free to contact our service center, and they will provide you with a replacement remote!
About Dimplex
With over 50 years of experience, Dimplex is the trusted choice for millions worldwide seeking daily comfort from our innovative electric fireplaces. Our commitment to safety, sustainability, and patented flame technologies ensures the perfect atmosphere in any home. Trust our specialized service for efficient support, bringing comfort and sustainability without compromise with Dimplex. Our European headquarters in Heerenveen has been supporting our loyal customers for over 20 years, and our team of experienced engineers are continuously aiming to provide the best customer service. The warm, crackling glow of a fireplace creates a cozy and inviting atmosphere in any home. Dimplex, a pioneering brand in the electric fireplace industry, offers a diverse range of advanced flame effect and fireplace formats to suit anyone’s preference and interior style.
Frequently Asked Questions
Have questions about servicing your electric fireplace? Check out our Frequently Asked Questions section, where we aim to address most common inquiries. If you don’t find the answer you’re looking for, feel free to reach out to our service team, they’re always ready to help!